Legal
Terms
Last updated November 2026
Bookings
Tables are held for 15 minutes past the booking time. If you are running late, please call us. Parties of 13 or more are arranged through the private dining team. We may take a card to hold large parties.
Takeaway orders
Orders are cooked to order. Times shown are estimates and can change during busy service. If we need to reject an order we will contact you and no payment is taken. Collection orders should be picked up within 20 minutes of the ready time.
Delivery
We deliver to the postcodes shown on the order page. Minimum order and delivery fees are shown at checkout. If nobody answers at the delivery address we will try to call. Food left uncollected is charged in full.
Payments and refunds
Card payments are taken securely by our payment provider. If an order is cancelled by us before cooking, we refund in full. Once cooking has started we cannot refund a takeaway order, but please call us and we will always try to put it right.
Allergens
Our kitchen handles nuts, gluten, dairy and other allergens, so we cannot guarantee any dish is completely free from them. Please speak with a member of the team before ordering if you have an allergy.
Alcohol
Alcohol is served in the restaurant to guests aged 18 and over. Alcohol is not available for takeaway. We may ask for identification.
Gift vouchers
Vouchers are valid for 12 months from purchase, cannot be exchanged for cash and can be used against food and drink in the restaurant. Please quote the voucher code when booking.
Contact
Questions about these terms: info@diyarestaurants.co.uk, 01242 460486. Montpellier Walk, Cheltenham GL50 1SD.